TERMS & CONDITIONS

Items must be in a resalable and unworn condition to be eligible for return or exchange. 

Pre-existing Damages
Jewellers may not be responsible for damage that occurs during cleaning or repair of pieces with already fractured or chipped stones

Wear & Tear
Loss or damage due to normal wear and tear is usually not covered.


We are  not required under Australian Consumer Law to provide a refund for change of mind.
Whilst the recipient does not like the present and you do, it is still considered a change of mind.
We as a business are only required to provide a refund when there is a major fault.
 

 Faulty or Damaged Goods 

• Jewellers will usually replace or refund faulty or damaged items.

• Customers should notify the jeweller promptly if an item is faulty or damaged upon delivery.